What do I do when calls are forwarded to me?
What will callers experience?
Can I forward calls to international numbers?
What is the difference between FindMe and FollowMe and how do they work?

What do I do when calls are forwarded to me?

When a call is transferred to you it will be announced or screened. If you do not press any key to answer, the caller will be automatically forwarded to a second number or will be able to leave a message on your voicemail.

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What will callers experience?

When your callers dial your main number (and extension), they will hear your professional business greeting and then the auto-attendant will ask them to hold while they try to locate you. The auto-attendant asks them to state their name, if you have activated this feature. You’ll hear the name by phone or, if you’re online, through your computer speakers.

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Can I forward calls to international numbers?

Yes. You can forward calls to any international number. Check out our low international rates.

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What is the difference between FindMe and FollowMe and how do they work?

FindMe and FollowMe are advanced call routing features. The major difference between FindMe and FollowMe is that FindMe is a multi-number locater service and FollowMe is a single-number call forwarding service.

For instance, FindMe lets callers “find” you more easily because they will be routed to numerous phone numbers. It routes calls to multiple people (your sales team, for example) on a rotating basis. Through your online account, you type in all of the telephone numbers you'd like to receive calls on—your mobile, office phone or your employees’ phones. You may choose to enter only one number or as many as 10. If you include more than one number, you can either have all numbers ring simultaneously or in a specified order.

FollowMe priority call forwarding is a single-number call forwarding service. What that means is that FollowMe will bypass your FindMe profile and route all of your calls to a single number that you can add by phone—on-the-fly. This method is extremely handy if you need to temporarily forward all your calls to a new number.

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