Call Forwarding
Call Forwarding helps you manage your calls based on resource availability. This is also referred to as Find Me - Follow Me.
When a user calls you, the system tries to locate you at the number you defined – your cellular phone, office phone or home phone; While callers are on hold listening to music, this feature locates you on your home, and then connect you with the caller. You can define ‘working hours’ for each number or person you have assigned to receive calls. You can receive calls to any phone in the world and your callers will not even know this!
You can set up forwarding options for all of your Agents/ Employees; Agents can set their own call forwarding rules. Setting up and changing your call routing is quick and easy.
The routing is transparent to the caller. The phone rings and someone answers. To them, the person answering is in your office.
FindMe and FollowMe are advanced call forwarding features. FindMe is a multi-number locator service and FollowMe is a single-number call forwarding service.