Call Logs
Prolation maintains detailed logs of all calls that occur via your system. We maintain time of call, length of call, agent details, voice recordings, etc. You can view and search through these logs and understand where the calls are being initiated from, at what point do callers hang-up, how well do your agents respond to customers, etc.
This analysis will help you tune your approaches to provide greater business benefits.
Where required, you can use these logs for Regulatory Compliance such as SEC, NASD, HIPAA, SOX, etc.
Home 
